Shipping policy

Shipping & Return Policy

At AHMET GUZEL LLC, we are committed to providing a smooth and reliable delivery experience while ensuring customer satisfaction with every order.

Shipping Policy

All orders are carefully processed and shipped from our operational facility in Türkiye. Orders are typically processed within 1–3 business days after payment confirmation. Once shipped, delivery times may vary depending on your location, but most orders are delivered within 7–15 business days.

Please note that shipping times may be affected by factors beyond our control, such as customs processing, carrier delays, or peak seasons. Customers are responsible for ensuring that their shipping information is accurate at the time of purchase.

Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated.

Return Policy

We offer a 30-day return policy. This means you have 30 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused and in its original condition

• The product must be returned in its original packaging

• Proof of purchase is required

To initiate a return, please contact us at info@ahmetguzelllc.com with your order details.

Please note:

• Return shipping costs are the responsibility of the customer unless the item is defective or damaged

• We do not accept returns for items that have been used or damaged after delivery

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will review your case and provide a suitable solution, including a replacement or refund.

Refunds

Once your return is received and inspected, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within a few business days.